Frequently asked questions
Questions about a product, your order or your delivery? The answers below cover what we get asked most. If your question is not here, email info@activepatches.com and we will answer on the next working day.
About the patches
What is a wellness patch?
A wellness patch is a thin adhesive patch that you stick on clean, dry skin. The plant-based actives in the patch are released gradually through the skin instead of passing through your stomach. One patch works for up to 24 hours.
How do I use a patch?
Stick the patch on a clean, dry and relatively hairless area of skin, for example the inside of the wrist, the upper arm, the shoulder or the hip. Press firmly for a few seconds. Leave it on for up to 24 hours, then remove it and use a different spot for the next one.
How many patches are in a pack?
Every pack contains 30 patches, so one pack is a month of daily use.
Can I wear more than one patch at a time?
Yes. The patches in our range are designed to be combined, for example RESTORE during the day and NIGHT in the evening. Use one patch of each type per day.
Can I shower or exercise with a patch on?
Yes. The patches are made to stay on during normal daily activity, including showering and sport.
What is in the patches?
The full list of actives is on every product page. NIGHT, for example, contains Valerian, Passionflower, Melatonin, Magnesium Citrate and Hops.
Are the patches suitable for everyone?
Our patches are food supplements for topical use and are not medicines. They are not intended for children. If you are pregnant, breastfeeding, using medication or under medical treatment, please consult your doctor before use. Stop using a patch if your skin reacts to it. A supplement is not a substitute for a varied diet and a healthy lifestyle.
Where are the patches made?
Our patches are manufactured in the United Kingdom and assembled in the Netherlands.
Ordering and payment
Which payment methods can I use?
You can pay with Visa, Mastercard, Maestro, American Express and PayPal. All payments run through a secured connection and we never see or store your card details.
Can I change or cancel my order?
We can change an order as long as it has not been packed yet. Email info@activepatches.com as quickly as possible with your order number. Once your order has been dispatched we cannot change it, but you can still return it.
Do I need an account to order?
No. You can order as a guest. An account makes it easier to follow your order and manage a subscription.
Shipping and delivery
When will my order be dispatched?
Orders placed before 16:00 CET on a working day are dispatched the same day. Orders placed later, at the weekend or on a Dutch public holiday go out on the next working day.
How much is shipping?
Shipping is calculated at checkout, based on your delivery address and your order. You always see the cost before you pay.
Where do you ship to?
We ship to every country in the European Union and to the United Kingdom, from our warehouse in Castricum, the Netherlands.
Do I pay import charges?
For deliveries inside the European Union there are no additional charges. A delivery to the United Kingdom passes through customs. If a carrier charges you something unexpected, contact us before you pay and we will check it.
How do I track my parcel?
You receive an email with a tracking link as soon as your parcel leaves our warehouse. It can take a few hours before the first scan appears.
My parcel seems delayed, what now?
Check your tracking link first. If the tracking shows no movement, email info@activepatches.com with your order number and we will trace it with the carrier.
Subscriptions
How does a subscription work?
On the product pages you can choose Subscribe and save instead of a one-time purchase. You then receive a delivery every four weeks with 10 percent off, and you can skip a delivery or cancel at any time from the link in your order confirmation email.
How do I cancel a subscription?
Use the link in your order confirmation email, or email info@activepatches.com and we will cancel it for you. See our cancellation policy for the full terms.
Still have a question?
Email info@activepatches.com or call +31 251 671804 on working days between 9:00 and 17:00 CET.