Shipping policy

Where your order ships from

Every order is picked, packed and dispatched from our own warehouse at Heemstederweg 30, 1902 RP Castricum, the Netherlands.

Processing time

Orders placed before 16:00 CET on a working day are dispatched the same day. Orders placed after 16:00, during the weekend or on a Dutch public holiday are dispatched on the next working day. As soon as your parcel leaves our warehouse you receive a confirmation email with a tracking link.

Where we ship to

We ship to every country in the European Union and to the United Kingdom, Switzerland, Norway and most other European countries. We also ship to Australia, New Zealand and a number of other countries outside Europe. If your country is available as a delivery address at checkout, we deliver there, and you see the shipping cost before you pay.

Delivery times

Every order ships with a tracked service. The delivery date shown at checkout is an estimate: the actual transit time depends on the destination and on the local postal service, so a parcel can arrive the next working day or take longer.

Shipping costs

Shipping is calculated at checkout, based on your delivery address and the contents of your order. You always see the exact shipping cost before you pay.

Orders outside the European Union

Your order ships from the Netherlands, so a delivery to a country outside the European Union, such as the United Kingdom, Switzerland, Norway or Australia, passes through customs. If a carrier presents you with an unexpected import charge, please contact us at info@activepatches.com before you pay it and we will check it for you.

Tracking your parcel

Your tracking link is in the shipping confirmation email. It can take a few hours after dispatch before the first scan appears.

Delayed or missing parcels

Sometimes a parcel takes longer than usual. Please check your tracking link first. If the tracking shows no movement, or if your parcel has not arrived within a reasonable time, email info@activepatches.com with your order number. We will trace it with the carrier and find a solution.

Wrong or incomplete address

An incorrect or incomplete delivery address can delay a parcel or send it back to us. Please check your address before you complete your order. If a parcel comes back because of an incorrect address, we will contact you to arrange redelivery.